Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...

National Grid is hosting a series of customer assistance events to help residents manage high energy bills during the cold ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

But when it comes to the DRAM supply, nobody has good news about that.

During a heated debate at a Public Service Commission hearing Wednesday morning Gas and Electric Co.’s (BGE) representatives ...

With 800万+ global users and a 4.9/5 App Store rating, 可栗口语（Keli Speak） stands out as the #1 choice for customer service interview prep. Its AI-powered platform is specifically designed to turn nervous ...

The company also expanded phone-based customer support to cover customers in Australia and New Zealand, in addition to the US and Canada.

Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, which BleepingComputer has learned is a new incident that occurred in ...

Customer service at the City of Vernon has been an issue, according to Coun. Teresa Durning. At the Monday, Feb. 9 council ...

How CorporateCare® Enhanced supports aircraft availability through priority access to its global OEM infrastructure. The role ...